General    |     Driver   |     Rider


How do I download the app?

Please download the app by clicking on one of the appropriate buttons below:

iOS

How do I create an account?

Once you've downloaded the app, click "Register" to create your account. Follow the listed steps to register and add a payment method.

How do I request a ride?

To request a ride, enter the pickup and destination addresses on the main screen, and select "Request Ride." Your driver will be on your way to you in no time!

How do I select a different vehicle type?

You can select a Standard, SUV, Premium, or Luxury vehicle by using the slider bar on the bottom of the main screen to choose the desired vehicle type. 

Do I need any cash?

Please remember that RideAustin is a cashless experience. The app will calculate your fare and will automatically charge your card on file.

How can I tip my driver?

You can leave a tip through the tip screen in the app (or cash, if you prefer)!

Can I reserve a ride in advance?

We don't currently take reservations, as all of our rides are on demand. We recommend that you request a car about 10 minutes before the time you need to leave, as we have drivers on our system around the clock!

Do you provide car seats?

At this time, we do not offer vehicles equipped with car seats. State law requires that children be safely secured in car seats according to age. You can find more information about that here: https://www.dps.texas.gov/director_staff/public_information/carseat.htm

In order to bring a child on a RideAustin trip, you will need to provide the appropriate car seat.

Can I bring my pet?

The decision to transport a pet is solely at the drivers discretion. Please contact your driver after the ride has been confirmed to ask whether it's okay that you bring your pet. (This policy excludes service animals which, of course, can be transported in all cars.)

Why was I charged $1 before taking a ride?

We put a $1 hold on your card just to make sure it's a valid payment method. The hold is immediately released once the card is verified!