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When did RideAustin officially begin service?

RideAustin officially began taking rides from the general public on June 16th 2016, just 5 weeks after initial development.  The service has been embraced by the Austin community and continues to experience incredibly growth daily.

 

What is RideAustin's current service area?

Ride Austin serves Austin and the entire greater Austin area! That area includes Austin, Austin-Bergstrom International Airport, Barton Creek, Bee Cave, Buda, Cedar Park, Elgin, Georgetown, Hutto, Jollyville, Kyle, Lakeway, Lost Creek, Leander, Manchaca, Manor, McNeil, Pflugerville, Round Rock, San Marcos, Taylor, Webberville, Wellsbranch, and West Lake Hills.

 

 

How much will I make driving for RideAustin?

Since RideAustin is non-profit - we can provide the drivers with a higher percentage of the total fare while keeping the fare low for riders. 

 

What mobile platforms does RideAustin support?

The RideAustin rider and driver apps are available both on IOS and for Android. 

 

Who is RideAustin?

RideAustin is a community driven non-profit ridesharing company. The RideAustin launch team is led by Joe Liemandt, a longtime Austin tech entrepreneur and Andy Tryba, CEO of Crossover.  It is powered by donations, with paid and volunteer hours from both the Austin tech community and the broader Austin community working together.

 

Why was RideAustin formed?

Austinites enjoy ridesharing and our city needs more transportation options. After Uber and Lyft abruptly abandoned our city in May 2016 after protesting Austin fingerprinting regulations, we decided to take action and create our community solution.

 

Why does RideAustin think it can be successful?

The previous rideshare companies spent millions of dollars then chose to abandon the 'factory' (drivers & riders) they built. We believe with the backing of the community - RideAustin can quickly harness this infrastructure - build the right solution and fill the void and provide a great, safe service.

 

How much has it cost to build RideAustin?

The tech community contributed technology to power the app that costs millions to develop - but it also took over $7 million in cash donations and significant in-kind services donations to make RideAustin what it is today.

 

Why is RideAustin a non-profit?

RideAustin believes that ridesharing should be for everyone. To drive costs down and to make this accessible to all Austinites - we are not generating profits. This will enable drivers to earn more and riders to pay less while helping support local charities.

 

What is the charitable donation part of RideAustin?

We designed RideAustin from the beginning to be for the community by the community. There are a lot of great charities in Austin that we feel should also benefit from ridesharing. By making it easy for people to 'round up' their fares - we can provide local charities contributions on an ongoing basis.  Our charitable work will eventually include free and reduced priced rides to low income elderly and the disabled.

 

How does this relate to Prop 1 and fingerprinting?

With Prop 1 losing - the Austin voters decided to require fingerprint-based background checks. RideAustin was developed specifically to follow the new ride sharing ordinance while simultaneously offering a great, safe service.

 

Do you provide insurance for your drivers?

Yes! You can check out the details below:

Period 1 (Driver logged in, but has not accepted request) 

  • $50k bodily injury, $100k total injury, $25k property damage (excess)

Period 2 (Driver accepted request) and Period 3 (on a trip)

  • $1M 3rd party liability, $1M UI/UM (uninsured / underinsured motorist)

 

How do I file complaints about drivers or passengers?

Please email support@rideaustin.com if you have any complaints about driver or passenger behavior. RideAustin has a zero tolerance policy on the use of drugs or alcohol by our drivers. If you suspect your driver is under the influence of drugs or alcohol, please call the police and also email us at support@rideaustin.com.

 

What about the other for-profit ridesharing companies who have come to the Austin market?

We encourage and support all innovation in Austin and look forward to great solutions for the community. Austin has had major opportunities for ridesharing innovations to flourish with the departure of Uber & Lyft in May 2016. 

 

How can I help?

RideAustin will need the entire Austin community to sustain this community asset. First - download the app and spread the awareness. Second - use the app and/or drive for RideAustin. Third - make a tax deductible contribution to us on our Donate page.
 

What are the ride rates?

Our rate schedule is based on variable fares with additional fees.